{"id":12,"date":"2025-09-22T08:48:00","date_gmt":"2025-09-22T06:48:00","guid":{"rendered":"https:\/\/www.panchlora.sk\/?page_id=12"},"modified":"2025-12-26T21:25:54","modified_gmt":"2025-12-26T20:25:54","slug":"vop","status":"publish","type":"page","link":"https:\/\/www.panchlora.sk\/en\/vop\/","title":{"rendered":"VOP"},"content":{"rendered":"

General Terms and Conditions of the online store www.panchlora.sk (hereinafter referred to as the \"General Terms and Conditions\")<\/h4>

I. Introductory provisions<\/span><\/h5>

1.1. These General Terms and Conditions govern the legal relations between Panchlora, s.r.o., with its registered office at Karpatsk\u00e9 n\u00e1mestie 19, 831 06 Bratislava, Slovak Republic, ID No.: 57 048 100, VAT ID: 2122564433, registered in the Commercial Register maintained by the Municipal Court Bratislava III, File No.: 190013\/B, (hereinafter referred to as the \"Seller\") and any person who is a buyer of goods offered by the Seller on the Seller's website www.panchlora.sk in accordance with the General Terms and Conditions (hereinafter referred to as the \"Buyer\"), which arise when purchasing the aforementioned goods.<\/p>

1.2. Legal relations between the Seller and the Buyer are governed by the General Terms and Conditions, the Complaints Procedure for the online store www.panchlora.sk (hereinafter referred to as the \"Complaints Procedure\") and the provisions of relevant legal regulations, in particular the Civil Code, the Commercial Code, Act No. 250\/2007 Coll. on Consumer Protection, Act No. 102\/2014 Coll. on Consumer Protection in the Sale of Goods or Services Based on a Distance Contract, and Act No. 22\/2004 Coll. on Electronic Commerce.<\/p>

Supervisory and oversight authority:<\/span><\/p>

In\u0161pektor\u00e1t SOI pre Bratislavsk\u00fd kraj
Bajkalsk\u00e1 21\/A, P.O. Box 5,
820 07 Bratislava 27, odbor v\u00fdkonu dozoru tel. \u010d.: 02\/ 58 272 172 fax \u010d.: 02\/ 58 272 106
e-mail: ba@soi.sk<\/p>

1.3. A purchase agreement is understood to be an agreement between the Seller and the Buyer, the subject of which is the purchase of goods offered by the Seller on the Seller's website www.panchlora.sk (hereinafter referred to as \"goods\") concluded in accordance with Article II. of the General Terms and Conditions.<\/p>

1.4. The provisions of Article VI. \"Warranty and Service\" and Article VII. \"Return of Goods \u2013 Withdrawal from the Contract\" of the General Terms and Conditions and the provisions of the Complaints Procedure. In this case, liability for defects in goods is governed by the provisions of \u00a7422 et seq. of the Commercial Code.<\/p>

II. Method of ordering goods and concluding a purchase contract<\/span><\/h5>

2.1. The Buyer orders goods by completing the electronic order form provided on the Seller's website (hereinafter referred to as the \"order\") in the manner specified in the following provisions of this article of the General Terms and Conditions.<\/p>

2.2. The Buyer shall fill in all the required information specified in the order. Before finally sending the order, the Buyer has the opportunity to check the order and the information entered. The information entered can be changed using the \"Back\" button, which returns the Buyer to the previous steps. The Buyer confirms the order by clicking on the \"Send order\" button. The order is considered sent if it is delivered to the Seller and contains all the required information, i.e., the delivery and billing address with all the information required in the order form, the email and telephone contact details of the customer, the name of the goods ordered, the quantity, and the delivery method. A sent order is a proposal to conclude a purchase contract on the part of the Buyer.<\/p>

2.3. The Seller shall notify the Buyer by telephone or send an email to the Buyer's email address specified in the order with the acceptance of the Buyer's order (hereinafter referred to as \"acceptance\"). An automatically sent notification of order receipt is not considered a binding acceptance of the order.<\/p>

2.4. The purchase agreement is concluded upon delivery of the Seller's acceptance to the Buyer.<\/p>

2.4. The purchase contract is concluded upon delivery of the Seller's acceptance to the Buyer. 2.5. Depending on the nature of the Buyer's order \u2013 quantity of goods, purchase price, shipping costs, distance, etc. \u2013 the Seller is always entitled to request authorization (further confirmation) of the order from the Buyer in an appropriate manner, such as in writing, by email, or by telephone. If the Buyer fails to provide this authorization (further confirmation) in the required manner within the period specified by the Seller, the purchase contract shall be canceled from the beginning upon the expiry of this period. The contracting parties are obliged to return everything they have fulfilled until the moment of cancellation of the contract.<\/p>

III. Price and payment terms<\/span><\/h5>

3.1. The Buyer is obliged to pay the purchase price for goods and services whose order has been accepted by the Seller properly and in a timely manner in accordance with point 3.2. of the General Terms and Conditions valid at the time of sending the order to the Seller.<\/p>

3.2. The purchase price for the goods is the price stated on the Seller's website www.panchlora.sk at the time the Buyer sends the order to the Seller. The purchase price includes VAT.<\/p>

3.3. The purchase price shall be paid by the Buyer according to the selected payment method specified in the order. Overview of possible methods of payment for goods and their prices: a) transfer to an account based on an advance invoice, EUR 0. If the Buyer does not pay within 7 days, the order may be automatically canceled by the Seller. b) payment upon receipt of goods \u2013 cash on delivery, EUR 1.<\/p>

3.4. An invoice for the purchase price issued by the Seller, which will be sent to the Buyer by email to the address specified in the Buyer's basic details and also serves as a tax document and delivery note.<\/p>

3.5. The purchase price according to point 3.2. of the General Terms and Conditions does not include the costs of transporting the purchased goods or the costs of using electronic means of communication. Information on the pricing conditions for the transport of goods is provided in Article V - Terms of Delivery of Goods of the General Terms and Conditions. The costs of using electronic means are governed by the contract between the Buyer and their internet connection provider or electronic communications service provider.<\/p>

3.6. If the Buyer pays the purchase price in advance and the Seller is unable to deliver the goods, the Seller shall refund the purchase price paid to the Buyer within 15 days of notification of the Buyer's decision, to the Buyer's account, which shall be sent by email to: info@panchlora.sk.<\/p>

IV. Delivery period<\/span><\/h5>

4.1. The goods will be delivered to the Buyer within the period specified on the Seller's website for the relevant goods. Only working days are included in this period. For goods whose availability is marked as \"in stock,\" the usual delivery time is within three working days. For goods whose availability is marked as \"on order,\" the delivery time is confirmed upon acceptance of the order.<\/p>

4.2. The delivery period for goods whose purchase price will be paid by the Buyer upon receipt of the goods, i.e. cash on delivery, shall commence on the date of conclusion of the purchase contract in accordance with Article II. of the General Terms and Conditions, i.e. upon delivery of the Seller's acceptance to the Buyer. If the Buyer has chosen a method of payment other than payment upon receipt of the goods, i.e., for example, by bank transfer, the delivery period shall commence only after full payment of the purchase price, i.e., after the entire purchase price has been credited to the Seller's account.<\/p>

4.3. If the ordered goods cannot be delivered within the specified period, the Seller shall immediately inform the Buyer of this fact, together with information about the alternative delivery date, or offer another product comparable to the original one (substitute performance). In this case, however, the Seller must obtain the Buyer's consent.<\/p>

4.4. If the Seller is unable to deliver the ordered goods and the Buyer and the Seller have not agreed on substitute performance, the Seller is obliged to refund the purchase price already paid to the Buyer immediately, without undue delay.<\/p>

V. Terms of delivery of goods<\/span><\/h5>

5.1. The Seller shall deliver the goods to the Buyer only after full payment of the purchase price, unless otherwise agreed.<\/p>

5.2. Delivery of goods without ordered services or without basic installations is on working days Monday to Friday from 8:00 a.m. to 5:00 p.m.<\/p>

5.3. Delivery options and fees for these services (applies to the entire Slovak Republic): a) The price of delivery to the address specified by the buyer applies to a specific order with its own order number \u2013 the binding price of delivery is calculated automatically after the goods are placed in the shopping cart. 5.4. Buyer's obligations upon receipt of goods: a) The buyer is obliged to properly receive the goods from the carrier, check the integrity of the packaging, the number of packages, and in case of any defects, report them to the carrier immediately, within 24 hours at the latest. If the original tape with the manufacturer's logo or the www.panchlora.sk brand on the goods is found to be broken, or if other damage to the packaging is found that indicates unauthorized access to the shipment with the transported goods, the Buyer shall not accept the shipment from the carrier. By signing the delivery note, the Buyer confirms that the shipment has been received intact. The invoice, which also serves as a delivery note, is always sent to the Buyer by email to the address provided in the Buyer's contact details. b) Upon receipt of the goods delivered by the drivers of the transport company, the Buyer is obliged to check them properly and report any deficiencies directly to the drivers before confirming receipt. c) The Buyer is obliged to inform the Seller about damaged goods by sending a completed form about the damaged shipment.<\/p>

VI. Warranty and service<\/span><\/h5>

6.1. The Seller provides a warranty for the goods in accordance with generally binding legal regulations or for the period specified in the warranty certificate, which, however, shall not be shorter than the statutory warranty period. Unless otherwise stated in the product catalog on the Seller's website www.panchlora.sk or in the attached warranty certificate, the warranty period for all goods is 24 months. The warranty period begins on the date of receipt of the goods by the Buyer.<\/p>

6.2. The warranty provided covers manufacturing defects in goods or other defects that were not caused by improper or careless handling, use of the goods contrary to their purpose or instructions, mechanical damage or wear and tear, natural disasters such as lightning strikes or other atmospheric discharges, fire or water, or the effects of other non-standard phenomena, such as power surges in the power or telephone network.<\/p>

6.3. The Buyer may file a complaint by sending the goods subject to complaint together with other required documents by mail to the Seller's address:
Panchlora, s.r.o. Karpatsk\u00e9 n\u00e1mestie 19 831 06 Bratislava<\/p>

6.4. When making a complaint, the Buyer may use the services of the Seller's customer center by emailing info@panchlora.sk, where we will advise the Buyer on how to proceed with the complaint.<\/p>

6.5. In the event of a justified complaint, when the Buyer submits a complaint directly to the Seller, the Seller shall deliver the repaired goods to the Buyer at its own expense.<\/p>

6.6. The Buyer shall attach a legible original or copy of the proof of purchase \u2013 invoice and a detailed description of the defect to the goods being claimed. If the defect is not permanent, it is necessary to clearly state the conditions under which it occurs. We recommend that the goods subject to complaint be returned in their original packaging and must be complete, i.e., including all components, even damaged ones, manuals, or other accessories, etc.<\/p>

6.6. The Buyer shall attach a legible original or copy of the proof of purchase \u2013 invoice and a detailed description of the defect to the goods being claimed. If the defect is not permanent, it is necessary to clearly state the conditions under which it occurs. We recommend that the goods subject to complaint be returned in their original packaging and must be complete, i.e., including all components, even damaged ones, manuals, or other accessories, etc.<\/p>

6.8. The buyer \u2013 consumer \u2013 has the right to contact the seller with a request for redress (by email to info@panchlora.sk) if they are not satisfied with the way in which the seller has handled their complaint or if they believe that the seller has violated their rights. If the seller rejects this request or does not respond to it within 30 days of its submission, the consumer has the right to file a proposal for alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) in accordance with Act No. 391\/2015 Coll. ADR entities are authorities and authorized legal entities pursuant to Section 3 of Act No. 391\/2015 Coll. The consumer may file a proposal in the manner specified in Section 12 of Act No. 391\/2015 Coll. Consumer complaints and suggestions may also be submitted to the seller's registered office: Panchlora, s.r.o. Karpatsk\u00e9 n\u00e1mestie 19, 831 06, Bratislava. Alternative dispute resolution may only be used by consumers who are natural persons and who, when concluding and performing a consumer contract, are not acting within the scope of their business, employment, or profession. Alternative dispute resolution applies only to disputes between consumers and sellers arising from or related to consumer contracts. Alternative dispute resolution applies only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution of up to EUR 5 including VAT.<\/p>

VII. Return of goods \u2013 withdrawal from the contract<\/span><\/h5>

7.1. Pursuant to Section 7 of the Consumer Protection Act (Act No. 102\/2014 Coll.), the Buyer has the right to withdraw from the concluded contract without giving any reason within 14 days.<\/p>

7.2. Unless the Seller and the Buyer agree otherwise, the Buyer is obliged to return the goods either in person or by sending them to the Seller's address: Panchlora, s.r.o. Karpatsk\u00e9 n\u00e1mestie 19, 831 06, Bratislava (goods sent cash on delivery will not be accepted by the Seller). If the Buyer exercises their right to return the goods, the goods must be undamaged.<\/p>

7.3. After withdrawal from the contract, the Seller shall return all payments to the Buyer within 14 days of the Buyer's withdrawal from the contract, either by sending the amount paid by postal order to the Buyer's address or by transfer to the Buyer's account. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer. If the returned goods are damaged in any way, the Seller reserves the right to compensation for damages, which it is entitled to offset against the purchase price. This does not apply if the goods were returned because they had defects covered by the warranty.<\/p>

7.4. Unless the Seller and the Buyer agree otherwise, the Buyer may not withdraw from the contract without giving a reason if the subject matter of the contract is: \u2013 the sale of goods which, due to their nature, cannot be returned \u2013 goods which have been manufactured according to the consumer's requirements (e.g., custom-made goods). \u2013 goods that have been customized.<\/p>

7.5. In the event of a breach of the conditions for withdrawal from the contract or proper return of the goods, the Seller is entitled to claim compensation from the Buyer for the damage incurred in accordance with the relevant legal regulations.<\/p>

7.6. Upon withdrawal from the contract, the buyer shall bear only the costs of returning the goods to the seller or to a person authorized by the seller to take delivery of the goods, as well as the costs of returning goods which, due to their nature, cannot be returned by post. This does not apply if the seller has agreed to bear these costs himself.<\/p>

VIII. Final provisions<\/span><\/h5>

8.1. The General Terms and Conditions are binding from the date of their publication on the Seller's website.<\/p>

8.2. The General Terms and Conditions apply to the extent and in the wording as stated on the Seller's website on the day the order is sent by the Buyer.<\/p>

8.3. By sending the order, the Buyer confirms to the Seller that they accept the price for the ordered goods, including shipping costs.<\/p>

8.4. By sending the order, the Buyer grants the Seller, in accordance with Act No. 428\/2002 Coll. on the protection of personal data, the Buyer grants the Seller consent to process their personal data specified in the order in the Seller's information system for the purpose of fulfilling the purchase contract concluded in accordance with the General Terms and Conditions and for the purpose of offering the Seller's services and products, sending information about the Seller's activities, including by electronic means (in particular e-mail, SMS messages, telemarketing). The Buyer grants consent for a period until its revocation. The Buyer has the right to revoke the consent at any time by sending a written notice to the Seller's e-mail address info@panchlora.sk or to the Seller's postal address above. The Buyer grants consent voluntarily. The Buyer declares that the personal data provided in the order is true. The electronic form of consent provided is not a written form within the meaning of Section 7(2) of Act No. 428\/2002 Coll. on the protection of personal data.<\/p>

8.5. The Seller is bound by its offer of goods, including their price, from the moment of sending the acceptance to the Buyer until the moment of delivery of the goods to the Buyer, unless otherwise specified in the General Terms and Conditions in a specific case. The Buyer is bound by the sent order until the moment specified for the delivery of the goods.<\/p>

8.6. The Seller undertakes to archive the purchase contract in electronic form together with the relevant General Terms and Conditions for a period of 5 years. The contract archived in this manner is not available to the Buyer.<\/p>

8.7. The purchase agreement under the terms and conditions set out in the General Terms and Conditions may be concluded in the Slovak language.<\/p>

8.8. The Seller reserves the right to amend the wording of the General Terms and Conditions.<\/p>

8.9. The buyer acknowledges that the image of the goods on the seller's website is for informational purposes only, as the color tones are displayed according to the quality and color calibration of the buyer's display unit and device. The images are calibrated on professional HP and DELL monitors, and the colors are adjusted to 5500K (daylight) illumination.<\/p>

<\/p> <\/div> <\/div> <\/div> <\/div>","protected":false},"excerpt":{"rendered":"

V\u0161eobecn\u00e9 obchodn\u00e9 podmienky internetov\u00e9ho obchodu www.panchlora.sk (\u010falej len \u201eV\u0161eobecn\u00e9 obchodn\u00e9 podmienky\u201c) I. \u00davodn\u00e9 ustanovenia 1.1. T\u00fdmito V\u0161eobecn\u00fdmi obchodn\u00fdmi podmienkami sa riadia pr\u00e1vne vz\u0165ahy medzi spolo\u010dnos\u0165ou Panchlora, s.r.o., so s\u00eddlom Karpatsk\u00e9 n\u00e1mestie 19, 831 06 Bratislava, Slovensk\u00e1 republika, I\u010cO: 57 048 100, DI\u010c: 2122564433, zap\u00edsan\u00e1 v Obchodnom registri vedenom Mestsk\u00fdm s\u00fadom Bratislava III, Vlo\u017eka \u010d\u00edslo: 190013\/B, […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":31,"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":11190,"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/11190"}],"wp:attachment":[{"href":"https:\/\/www.panchlora.sk\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}